Internal Hub

Welcome to Roam International HQ

Your central command for strategy, execution, and tracking across every division of Roam International.

Departments

Roam Rentals

Members-only luxury OTA. Curated properties across 10 global destinations. The entry point into the Roam ecosystem.

Active

10 Locations

Roam Real Estate

Luxury brokerage and cross-border investment marketplace. High-margin commissions on international property transactions.

Active

Global

Roam Resorts

Sell-and-operate model with luxury developers. Currently managing The Nest Bali and Ayam Tulum partnerships.

Active

2 Projects

Roam Rewards

Members' privileges and loyalty programme. Every interaction earns rewards that compound across all divisions.

Building

Members

Atlas

Intelligent concierge, travel advisor, and investment specialist. AI-powered platform with investor dashboard and portfolio intelligence.

In Development

AI Platform

Marketing

Content strategy, brand campaigns, social media, PR, events, The Roam Edit, Roam for Good, and all marketing operations.

Active

Multi-Channel

Development

Platform build, project timelines, tech stack, and product development. Engineering the infrastructure behind every Roam division.

Active

Tech

Finance & Reports

Financial reporting, budgets, projections, use of funds, revenue models, and investor documentation across all divisions.

Reporting

Documents

Legal

Contracts, compliance, company establishment documents, cross-border legal frameworks, and partnership agreements.

Active

Compliance

Systems & Platforms

All company tools, platforms, and logins in one place. Slack, PMS, CRM, back-end access, and every system the team needs.

Active

Quick Access

Roam for Good

Our charitable initiative — giving back to the communities we operate in. Social impact, partnerships, and purpose-driven projects.

Active

Impact

Concierge

Luxury guest services, experience curation, and personalised travel support across all Roam destinations.

Active

Service

Sales & Pipeline

Deal tracking, sales pipeline management, and revenue forecasting across all Roam divisions.

Active

Pipeline

Knowledge Base

Centralised resource library, SOPs, training materials, and institutional knowledge across all Roam departments.

Active

Resources

Admin

Password vault, meeting notes, virtual assistant, and internal administration tools.

Active

Restricted

Overview

Pending Tasks by Department

Team

Add Member

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My Tasks

Execution Roadblocks & Warnings

Potential risks and blockers identified during the build audit. Click each item to review details and recommendations.

Market Data API Access Timelines

Investor Agent — Phase 0 & 5

Review

The Investor Agent's market intelligence depends on data feeds from Property Monitor (Dubai), AirDNA, PriceLabs, and HM Land Registry. Property Monitor Dubai requires a formal data access application that takes 4–8 weeks to approve — this directly blocks Month 5 of the delivery plan if not started immediately. Other platforms require account setup and API key provisioning before the ingestion pipeline can be built.

Recommendation: Apply for Property Monitor Dubai API access now — before Month 1 dev begins. Set up AirDNA and PriceLabs accounts in parallel. The CRON ingestion pipeline (Phase 0) can be built with placeholder endpoints, but live market data won't flow until approvals are in place.

WhatsApp Business API Approval

Master Workflow — Phase 1

Review

WhatsApp Business API requires a verified Facebook Business Manager account and Meta approval. This process can take 1-3 weeks and is often delayed by documentation requests.

Recommendation: Apply for WhatsApp Business API access immediately — don't wait for the technical build. Ensure your Facebook Business Manager is fully verified before applying.

GDPR & Guest Data Privacy

All Agents — Data Processing

Review

Atlas processes personal guest data (names, preferences, booking details, conversation content) through Claude's API. Under GDPR, this requires: lawful basis, data processing agreements with Anthropic, clear privacy policies, and right-to-deletion capability.

Recommendation: Review Anthropic's data processing terms. Ensure guest data sent to Claude is not used for training. Update your privacy policy to disclose AI processing. Build a data deletion flow in Supabase.

Agent Hallucination Safeguards

All Agents — Response Quality

Review

Claude may occasionally generate incorrect information — wrong pricing, made-up availability, or inaccurate property details. In a luxury hospitality context, one wrong answer can damage trust and cost real money.

Recommendation: Design the system prompt with strict guardrails: "If you don't know, say so. Never invent pricing or availability. Always cite your data source." Run shadow mode for 2+ weeks before going live. Log every response for review.

Knowledge Base Content Bottleneck

Concierge Agent — Phase 4

Review

Writing property guides for every active Roam property is the single most time-consuming task. Each guide requires 2-3 hours. With 20+ properties, this is 40-60+ hours of content work — and Atlas can't answer property questions without them.

Recommendation: Start writing property guides immediately, in parallel with the technical build. Assign to operations team members who know the properties. This is the critical path item for Concierge launch.

Compliance & Financial Advice Boundary

Investor Agent — Phase 5 & 6

Review

The Investor Agent walks a fine line between "market intelligence" (permitted) and "financial advice" (regulated). Subject to FCA (UK), DFSA (UAE), and SEC (US) regulations.

Recommendation: Commission a brief legal review of Atlas's investor-facing response templates before going live. Every investor interaction must include appropriate disclaimers.

Jurny API Documentation Gaps

Master & Concierge — Phase 3 & 4

Review

Jurny's API documentation may be limited or require direct support contact. Write access (for booking modifications) may not be available on all plans. This integration is critical for the concierge to actually modify bookings.

Recommendation: Contact Jurny support early to request full API documentation and confirm write access is available on your plan. Get a sandbox/test environment for development.

Shadow Mode Needs Real Volume

Master Workflow — Phase 5

Review

Shadow mode testing requires real guest conversations to validate against. Low-volume periods could delay validation and give a false sense of readiness.

Recommendation: Time shadow mode launch with a peak booking season. Supplement with staged test scenarios — have team members simulate realistic conversations across all expected query types.

Welcome to Roam International HQ

Cost Breakdown

Execution Roadblocks & Warnings