Atlas System Map
How your AI concierge thinks, decides, and acts
Guest asks about check-in
Guest requests booking change
Guest complaint — escalation
Reset
How messages arrive
WhatsApp
Website Chat
Airbnb
Email
Instagram
Where conversations are managed
Chatwoot
All channels converge here. Your team sees every conversation.
The brain
Claude Agent — Edge Function
Serverless — triggered by Chatwoot webhook, fetches context, calls Claude API, posts reply
What Atlas knows
Jurny PMS
Bookings, availability, pricing
Odoo CRM
Guest profiles, investor contacts, synced via n8n
Supabase
Preferences, knowledge base, logs
Market APIs
AirDNA, PriceLabs, Property Monitor
How Atlas decides
Tier 1: Auto-respond
FAQs, property info, check-in details
Tier 2: Team Approval
Booking changes, recommendations with cost
Tier 3: Louise Approval
Refunds, cancellations, investor comms
Human Handoff
Guest requests human, or Atlas is unsure
What happens next
Reply Sent
Booking Updated
CRM Updated
Alert Sent
Report Generated
Escalated
How Atlas Works
Click a scenario above to trace how Atlas handles different situations.