Atlas Concierge Agent

Click any component to learn what it does. Trace a real scenario below.

Guest Touchpoints

Unified Inbox

Orchestration

Context Assembly

Intent & Decisions

Actions

Guest Touchpoints

Primary channel

Concierge inbox

Airbnb

Guest messaging

Website Chat

roaminternational.com

Proactive Outreach

Atlas initiates contact

Unified Inbox

Chatwoot

Every conversation in one place

Your Server

Context Assembly

n8n

Orchestrates every interaction

All credentials secured by Infisical

Claude AI

The brain

Qdrant

Knowledge base + listings

HubSpot

Guest profiles, CRM, Rewards tiers

Jurny

Bookings, property data, PMS

Guest Memory

Preferences, history, personal details

Atlas Brain — Intent & Flow Routing

Atlas Intent Router

Classifies intent, selects the right flow

FAQ & Property

auto-resolve

Bookings & PMS

modify → approval

Travel Discovery

suggest listings

Rewards & Perks

tier-aware

Itinerary & Bookings

restaurants, experiences

Complaints & Escalation

sensitive → approval

Decision & Approval

Tier 1 — Auto-execute

FAQ, property info, personalised replies

Tier 2 — Team approves

Sent to team via WhatsApp

Tier 3 — Louise approves

Refunds, financial commitments

Human Handoff

Direct to concierge team

Actions

Reply Sent

Same channel

CRM Updated

HubSpot log

Preference Saved

Guest Memory

PMS Updated

Jurny sync

Restaurant Booked

Local dining

Itinerary Sent

Curated experiences

Listing Suggested

Property recommendations

Trace a scenario

Click one of the buttons above to follow a real guest scenario step by step through the system.