How the Concierge Works
Click any component to learn what it does. Trace a real guest scenario below.
Guest Touchpoints
Unified Inbox
Context Assembly
Agent Brain
Decisions
Actions
Returning guest asks about WiFi
Guest wants to explore Bali
Gold tier proactive outreach
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Guest Touchpoints
WhatsApp
Primary channel
Website Chat
roaminternational.com
Airbnb
Guest messaging
Email
Concierge inbox
Instagram
DMs
Proactive Outreach
Scheduled — Atlas initiates
Unified Inbox
Chatwoot
All channels converge here
Context Assembly
Odoo CRM
Guest profile, tier status, lifetime value
Jurny PMS
Bookings, availability, pricing, property data
Supabase
Preferences, knowledge base, history
Guest Memory
Personal preferences, past stays, special dates
Supabase Edge Function — Claude Agent
Atlas Concierge Brain
Claude Agent
Intent classification, personalised response, context-aware conversation
Decision & Approval
Tier 1 — Auto
FAQs, check-in info, property details, local recs
Tier 2 — Team
Booking mods, restaurant bookings, experience recommendations
Tier 3 — Louise
Refunds, cancellations, pricing changes, complaints
Human Handoff
Guest asks for human, or agent unsure
Actions
Reply Sent
Same channel
Preference Saved
Guest memory updated
Booking Modified
Jurny updated
CRM Updated
Odoo log via n8n
Itinerary Sent
Personalised guide
Restaurant Booked
Reservation made
Escalated to Team
Full context handoff
Trace a scenario
Click one of the buttons above to follow a real guest scenario step by step through the system.